Here are some of the most frequently asked questions about preventive maintenance on industrial doors and docks.
"Isn’t preventive maintenance expensive?"
No. It actually lowers your total cost. With scheduled maintenance, consequential costs are avoided: the cost of unplanned down time, energy loss and expensive emergency visits by a service engineer, including extra cost for call-out rates and scissor lift rental. And remember: we warranty the components we replace. Change before it breaks saves money for all!
"Can a component be replaced before its scheduled replacement?"
Absolutely. If an article is subject to excessive wear & tear or extreme environments, it must be replaced even before its final date. Manufacturers base scheduled maintenance recommendations on normal use. In exceptional circumstances, these components may need to be replaced earlier. If the Crawford service engineer advises you to replace it, do it! Ignoring his advice means that you take over all responsibility.
"My door or docking system is not from Crawford. Can Crawford still perform preventive maintenance?"
Yes! Crawford offers an exceptional service organisation and extensive know-how. Because our knowledge is brand-independent, we can also share your liability for non-Crawford products. In this case, Crawford can become your single point of contact for all of your door and docking system needs.
"Where can I find recommendations from my Crawford service engineer?"
Recommendations are documented in the standard checklist and logbook. If a part needs immediate replacement, the Crawford service engineer will also recommend this personally to you. EN directives clearly state that maintenance checks must be done by competent persons, and they must inform you about critical issues. If you do not follow manufacturer specifications, or the service engineer’s advice, you take over all responsibility. Let Crawford, with its experienced service organisation, share this responsibility and carry out preventive replacements.
"Can I upgrade my Crawford door and docking equipment?"
All options that are available for new products are also available for already- installed products. Changes in your logistics set-up – such as new vehicle sizes, new access requirements, increased operating frequencies and new regulations – may require you to upgrade your industrial doors and/or docking systems.
We offer a wide range of standard aftermarket products, but specific circumstances may sometimes require tailor-made solutions. Please contact one of our local sales offices to find your solution.